Warranty & Repair
If you have a product that needs repair, please call us at (877) 3XLOGIC to arrange for delivery to the factory or an authorized repair facility. Do not ship directly to the factory or a field office without first obtaining an RMA (Return Material Authorization), shipping instructions and directions.
In some cases, your authorized dealer may have provided you with enhanced service packages which may cover labor or provide for extended warranty coverage. We recommend that your first discuss your needs with your dealer and contact us in the event that you have unresolved issues.
3xLogic Limited Warranty for Equipment
[Download PDF Version by clicking here]
3xLogic, Inc. of North America (“3xLogic, Inc.”) will, at its sole option, repair or exchange this product with a new or a comparable refurbished product, free of charge, in the USA and Canada from the date of original purchase in the event of a defect in materials or workmanship, as follows:
Three Years Parts / Three Years Labor*
Digital Video Recorders
One Year Parts / One Year Labor
All other listed items
Exceptions
Digital Video Recorders and Extension Units
The hard disk drives contained within the Digital Video Recorders and extension Units are warranted as follows:
- Hard disk drives are limited to three years parts and one year labor warranty.
- Preventative maintenance is not covered under warranty.
- 3xLogic, Inc. does not provide data recovery services and neither the cost of recovering data from the hard disk drives, nor the value of any data which cannot be recovered, is covered under warranty.
All Products Cooling fans are limited to one year parts and labor warranty.
Service
Carry-in or mail-in service in the USA and Canada can be obtained during the warranty period by bringing or shipping your product to any 3xLogic, Inc. Security Systems/Vision Systems Authorized Service center. To locate the nearest 3xLogic, Inc. Service center, please call toll free 1-888-543-5553 or visit our web site at:
This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty service is rendered. If you ship the product, carefully pack it and send it prepaid, adequately insured and preferably in its original carton. Attach a postage paid letter, detailing your complaint,to the outside of the carton. This warranty covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in shipment or failures which are caused by products not supplied by 3xLogic, Inc. or failures which result from alteration, accident, misuse, abuse, neglect, faulty installation, maladjustment of user controls, improper maintenance, modification or service by anyone other than an Authorized 3xLogic, Inc. Service center, or damage that is attributable to acts of God.
LIMITATIONS AND EXCLUSIONS
There are no express warranties except as listed above.
3xLogic, Inc. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY PERIOD SET FORTH ABOVE. Some states and provinces do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights that vary from state to state or province to province.
If a problem with your 3xLogic, Inc. equipment develops during the warranty period, first contact your 3xLogic Inc. dealer or 3xLogic, Inc. Service center. If the problem is not handled to your satisfaction, then write to the 3xLogic, Inc. National Service Manager at 3xLogic, Inc. 6510 West 91st Ave., Westminster, CO 80031.