Troubleshooting door hardware or configuring your INFINIAS software should never slow you down. 3xLOGIC’s INFINIAS platform—available both On-Premise and in the cloud—offers built-in help and documentation so you can get answers in seconds.
1. Open the Help Menu
After logging into INFINIAS, click the Help button in the top-right corner of the interface. This launches the INFINIAS Help overlay.
2. Get Dealer Contact Info
The first panel displays your dealer’s contact details: email, phone, and support hours. Your dealer is your go-to for hardware issues or advanced troubleshooting.
3. Access the Online Documentation Center
At the top of the Help overlay a link takes you to the 3xLOGIC Documentation Center. Here you’ll find:
- Quick Guides for common tasks
- Full User Manuals covering every INFINIAS feature
- Video Tutorials and FAQs for visual learners
4. Self-Help Anytime, Anywhere
Whether you’re onsite or off, the INFINIAS Help links ensure you can:
- Patch and update your cloud instance instantly
- Follow step-by-step guides for On-Premises configurations
- Reference detailed articles without leaving the software
Why This Matters
- Speed: Instant access to support accelerates issue resolution.
- Clarity: Official guides reduce guesswork and misconfiguration.
- Continuity: Keep your access control, intrusion alarms, and video management running smoothly—around the clock.
Ready to leverage INFINIAS’s built-in support? Explore INFINIAS at https://www.3xlogic.com/products/infinias-cloud.
Check Out Our Tutorial Video!
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